HP printer is offline or not responding - Windows / MacĪfter the general connection issues have been resolved, Known solutions, presented in the order to be completed / considered Restart Everything, including the router that controls your network If you are having connection issues that prevent the installed printer software of HP Smart from being used at all, fix those issues first.įix connection issues or an 'offline' condition: Is there a way to install and/or add 'HP Smart Printing' to my list of printers in Windows to the HP Community Forum. (BTW, the device is actually an Envy 5549, so the automatically assigned printer name makes little/no sense, but has always been that way.) While this seems unnecessary, utilizing the direct 'HPA800B4 (HP ENVY 5540 series)' printer often fails or has problems. I have installed and reinstalled the HP Smart app, and the Full install package, but have not been able to get the 'HP Smart Printing' device/driver to appear. When it does list it as a viable option, jobs will often get stuck or just stall without doing anything or showing any status. Often, the Windows print dialog will list the installed printer as offline or requiring intervention. I have a Dell laptop that does NOT have the 'HP Smart Printing' device/printer listed, and it has constant issues printing. It was not always that way but has been working well lately. My Microsoft Surface Go has a 'printer' named 'HP Smart Printing', which relays the print settings and output to the actual printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Install hp smart